Shipping and Delivery Policy
Effective Date: January 7, 2025

At Dircom Solutions, we aim to provide our customers with a seamless and timely delivery experience. This Shipping and Delivery Policy outlines the terms related to the dispatch, shipping, and delivery of your orders.

1. Shipping Timeline

• Order Processing: Orders are typically processed within 24–48 hours of being placed.

• Dispatch (Physical products): Once processed, your order is handed over to our delivery partners for shipping.

• For digital products, the same is delivered via email/ electronic mode

• Exceptions: Processing time may extend in cases of high demand, natural disasters, or other unforeseen circumstances.

2. Delivery Timeline

• Delivery timelines depend on the delivery partner and the destination. While we ensure timely dispatch, delivery times may vary based on your location.

• On average, orders are delivered within 3–7 business days for domestic locations. Remote or hard-to-reach areas may take additional time.

3. Shipping Partners

• We partner only with reputed and reliable delivery services to ensure your order reaches you safely and promptly.

• Current delivery partners include [insert delivery partners here, e.g., Bluedart, Delhivery, etc.].

4. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment is processed.

• Free shipping may be available for orders above a certain value, as specified on our website.

5. Tracking Your Order

• Once your order is dispatched, you will receive a tracking number via email or SMS.

• You can use this tracking number to monitor the status of your shipment through the delivery partner's website or app.

6. Delivery Exceptions

While we strive for timely delivery, certain situations may cause delays, including but not limited to:

• Natural Disasters: Earthquakes, floods, or other acts of nature.

• Disease Outbreaks: Pandemic or public health emergencies.

• Uncontrollable Events: Strikes, transportation issues, or government restrictions.

In such cases, we will keep you informed about the status of your order and make every effort to ensure its delivery as soon as possible.

7. Undelivered Packages

• If a package cannot be delivered due to an incorrect address, absence of the recipient, or other reasons, the delivery partner will make multiple attempts to deliver.

• If the package is returned to us, we will contact you to arrange re-shipment. Additional shipping charges may apply.

8. International Shipping

Currently,For Physical goods we only ship within India. International shipping is not available at this time. For digital goods, delivery is done via electronic mode all over the world

9. Customer Support

If you experience any issues with your order or delivery, please reach out to us at:

Dircom Solutions

Sales office - 125 GF Pocket A Mayur Vihar Phase 2
New Delhi, India
Email: info@dircomsolutions.com

Our team will assist you in resolving your concerns promptly.

By placing an order on www.dircomsolutions.com, you agree to the terms outlined in this Shipping and Delivery Policy.